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Frequently Asked Questions
Domestic Orders
We offer free domestic shipping via USPS first class mail. Shipping time is typically 3-5 business days.
Processing time is 1-2 business days. Once shipped, delivery usually takes 3-5 business days.
Returns are accepted within 14 days of delivery. Items must be in their original, unworn condition with all original documentation. The buyer is responsible for return shipping costs.
Please go to our return and exchange page to start the return or exchange process.
Cancellations are accepted within 12 hours of purchase. Please contact us as soon as possible to request changes.
International Orders
Yes, we ship to many countries worldwide. International buyers are responsible for shipping costs.
We offer standard international shipping. Packages typically arrive within 2-4 weeks, though this may vary.
Additional customs fees or import duties may apply depending on the destination country. These charges are the customer's responsibility.
Yes, you will receive a tracking number once your order has been shipped.
All international orders are final sale. We do not offer returns for international orders due to potential taxes being levied.
General Questions
Our business hours are Monday to Friday, 9am - 5pm (CDT). We are closed on major U.S. federal holidays.
Yes, you will receive a tracking number once your order has been shipped. Please visit our "Track Your Order" page for tracking information.
You can reach our customer service team via the contact us page.
Yes, we offer a limited warranty on our rings. Please check our warranty policy for more details.
Our rings are comfort fit and available in standardized US sizes. Please refer to our sizing guide or contact us for assistance.
Avoid hard surfaces to prevent scuffs and scratches, and keep your ring out of direct sunlight to maintain its appearance.
Ensure the prongs are tightened regularly to keep the stones secure and avoid exposing the ring to harsh chemicals or extreme temperatures.
No, we do not offer customizations. For any inquiries, please contact our customer service team via the contact us page.
Yes! Please message us if you would like a His and His or Hers and Hers couples ring set.
Visit our free ring sizer page and fill out the contact form to receive one.
The ring sizer is like a zip tie with half and full sizes marked. Adjust it to your estimated size, slide it on and off, and ensure it fits snugly without slipping when putting it on.
Yes, we offer high-quality laser engravings. Please contact us for special requests or questions about the engraving service.