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Frequently Asked Questions
Domestic Orders
Returns are accepted within 14 days of delivery. Items must be in their original, unworn condition with all original documentation. The buyer is responsible for return shipping costs.
Please go to our return and exchange page to start the return or exchange process.
International Orders
All international orders are final sale. We do not offer returns for international orders due to potential taxes being levied.
Additional customs fees or import duties may apply depending on the destination country. These charges are the customer's responsibility.
General Questions
Our business hours are Monday to Friday, 9am - 5pm (CDT). We are closed on major U.S. federal holidays.
Yes, you will receive a tracking number once your order has been shipped. Please visit our Track Your Order page for tracking information.
Processing time is 1-2 business days. Add a couple more days if the ring is engraved.
Cancellations are accepted within 12 hours of purchase. Please contact us as soon as possible to request changes.
Yes, we offer a warranty on our rings. Please check our warranty policy for more details.
Avoid hard surfaces to prevent scuffs and scratches, and keep your ring out of direct sunlight to maintain its appearance.
Ensure the prongs are tightened regularly to keep the stones secure and avoid exposing the ring to harsh chemicals or extreme temperatures.
No, we do not offer customizations. For any inquiries, please contact our customer service team via the contact us page.
Yes! Please message us if you would like a His and His or Hers and Hers couples ring set.
Yes, we offer high-quality laser engravings. Please contact us for special requests or questions about the engraving service.