Refund policy

We want you to love your ring. If it isn't right, here is how returns, exchanges and refunds work.

How to start a return or exchange

Submit a request through our returns portal. Requests must be submitted within 21 days of the shipping date. We'll email you a prepaid return label.

What can be returned or exchanged

• Items in their original, unworn condition, with any original documentation.
• We cannot accept items that have been worn, resized, mishandled, lost, or damaged through use.

Final sale

• Engraved items. If you need a different size, we're happy to offer a discount on a new order.
• Custom orders, which are made specifically for you.
• International orders. We do not offer returns or exchanges on orders shipped outside the US.

Cancellations

Orders can be canceled within 6 hours of purchase. Engraved rings are the exception: once engraving has begun, the order cannot be canceled.

Return shipping

• Returns for a refund: we provide a prepaid label, and its cost (currently $7) is deducted from your refund.
• Exchanges: we provide the prepaid label and ship your replacement ring back to you free with standard shipping.
• Upgraded shipping charges (for example FedEx) are not refundable.

Refunds

Returns and exchanges are processed within 3 business days of arriving at our facility; during holidays and peak periods, please allow up to 2 additional business days. Refunds go back to your original payment method, and your bank or card issuer may take a few more days to post it.

Damaged or lost in transit

If your ring arrives damaged or a package goes missing, contact us at support@foreveringsjewelry.com. Every order is insured; see our Shipping Policy for how claims work.

Warranty

Defect claims are handled under our Lifetime Warranty, not as returns.

Questions

Email support@foreveringsjewelry.com. We reply to every message within 24 hours, usually much faster.