Shipping policy

Shipping Policy

• We currently ship to the United States and select international destinations.

Shipping Costs

• U.S. Orders are shipped via USPS or Fedex. Free shipping is offered for USPS Ground Advantage. Upgraded shipping methods like Fedex are not complimentary. We will provide a prepaid label for returns and exchanges through our portal. The shipping cost for rings being returned for refund will be withheld (the provided prepaid label costed us $7). For exchanges, we use complimentary USPS Ground Advantage to ship the item back to you.
• International orders are shipped with Fedex or DHL. Shipping rates vary based on location and will be calculated at checkout. Customers are responsible for any customs fees, duties, or taxes.

Processing & Handling Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Custom or personalized jewelry may take an additional 3 days for production.

Shipping Carriers & Tracking

• We partner with [USPS, Fedex, DHL] for secure shipping. All orders include tracking information, except for ring sizers, which will be emailed to you after shipment.

Delays & Shipping Issues

• Holiday seasons, weather, or customs delays may extend shipping times.
• If your package is lost or delayed beyond the estimated timeframe, please contact us for assistance.

International Shipping & Customs

• International orders may be subject to customs duties, import taxes, or clearance fees, which are the buyer’s responsibility.
• Customs delays may affect delivery times beyond our control.

Lost, Damaged, or Undelivered Packages

• If your package arrives damaged, please contact us within 3 days with photos of the damage.
• If your package is marked as delivered but not received, please check with your local carrier and neighbors before contacting us.