Shipping Policy
- We currently ship to the United States and select international destinations.
Shipping Costs
- U.S. Orders are shipped via USPS or Fedex. Free shipping is offered for USPS Ground Advantage. Upgraded shipping methods like Fedex are not complimentary. We will provide a prepaid label for returns and exchanges through our portal. The shipping cost for rings being returned for refund will be withheld (the provided prepaid label cost us $7). For exchanges, we use complimentary USPS Ground Advantage to ship the item back to you.
- International orders are shipped with Fedex or DHL. Shipping rates vary based on location and will be calculated at checkout. All customs duties and import taxes are collected at checkout, so there is nothing further to pay when your ring arrives.
Processing & Handling Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Engraved rings take an additional 3 business days.
- Custom orders are made to order and take 7–10 weeks. We confirm your timeline before you buy.
Shipping Carriers & Tracking
- We ship with USPS, Fedex, and DHL. All orders include tracking information, emailed automatically at dispatch. Ring sizers ship free without tracking.
Delays & Shipping Issues
- Holiday seasons, weather, or customs delays may extend shipping times.
- If your package is lost or delayed, contact us and we will open a trace with the carrier. Every order is insured. For a lost package we file an insurance claim, and the insurer sets a waiting period before it can be filed: 20 calendar days from the ship date for domestic USPS orders, 40 calendar days for international orders shipped with DHL eCommerce. Claims on Fedex and DHL Express shipments can be filed straight away. You will be asked to complete and sign a short affidavit confirming you did not receive the package. We cannot file the claim without it. Once the claim is approved, we will replace your ring or refund you.
International Shipping & Customs
- Customs duties and import taxes are calculated and collected at checkout. You will not be asked for additional payment on delivery.
- Duties already paid are not refundable if you return an order.
- Customs delays may affect delivery times beyond our control.
Lost, Damaged, or Undelivered Packages
- If your package arrives damaged, contact us with photos of the ring and the packaging as soon as you can. Please keep the box and all packing materials — the insurer can ask to inspect them, and a claim can be refused without them.
- If your package is marked as delivered but not received, please check with your local carrier and neighbors before contacting us.
