Returns are accepted within 21 days of fulfillment (shipping date). Items must be in their original, unworn condition. The buyer is responsible for return shipping costs. We will provide a prepaid label, and the cost of the label will be deducted from the refund.

Please go to our return and exchange page to start the return or exchange process.

All international orders are final sale. We do not offer returns for international orders due to potential taxes being levied.

Customs fees or import duties are remitted at checkout. The delivery will be door to door - no surprise customs fees upon delivery.

Hours: Monday–Friday, 8am–3pm CST

Live chat: Every day, 8am–3pm CST

Email & messages: We reply to every message within 24 hours, usually much faster

Yes, you will receive a tracking number once your order has been shipped. Please visit our Track Your Order page for tracking information.

Processing time is 1-3 business days. Add 3 more days if the ring is engraved.

Cancellations are accepted within 12 hours of purchase. Please contact us as soon as possible to request changes.

Yes, we offer a lifetime manufacturing warranty on our rings. Please check our warranty policy for more details.

Avoid hard surfaces to prevent scuffs and scratches, and keep your ring out of direct sunlight to maintain its appearance.

Ensure the prongs are tightened regularly to keep the stones secure and avoid exposing the ring to harsh chemicals or extreme temperatures.

Yes, for any inquiries, please contact our customer service team via the contact us page.

Yes! Please message us if you would like a His and His or Hers and Hers couples ring set.

Yes, we offer high-quality laser engravings. Visit our ring engraving page for ideas and how the process works. Please contact us for special requests or questions about the engraving service.